Shipping Information
At Firepony, we are pleased to offer free worldwide shipping on all orders.
Non-Returnable Items:
"According to the law, underwear cannot be returned or exchanged."
Please note that all orders are custom-made or fulfilled upon the client’s request.
Returns are only accepted in cases where the product has defects.
Customs and Import Taxes:
Please note that all customs duties, taxes, or import fees are the responsibility of the buyer. We do not refund orders that were rejected due to unpaid customs charges.
Estimated Delivery Times:
- USA & Canada: 9-15 days
- Europe: 8-14 days
- United Kingdom: 10-15 days
- Hong Kong: 10-15 days
- Australia: 20-40 days
- Asia: 15-30 days
- Japan: 15-30 days
We strive to process and ship all orders within 2-4 business days. Once your order has been shipped, you will receive a tracking number to monitor your package's journey. Delivery times may vary depending on your location and the customs process in your country.
