Shipping Information
Shipping & Delivery
Processing Time We process and ship all custom-made orders within 2–4 business days. You will receive a tracking number as soon as your order is on its way.
Shipping Rates Worldwide: FREE
Selected EU Countries (DDP Service): $6.00 Flat Rate Why $6? This fee covers mandatory customs duties and postal processing. By paying this upfront at checkout, you ensure a smoother delivery without any unexpected charges upon arrival.
Estimated Delivery Times (in business days) USA: 4–15 days (avg. 8 days) UK: 4–10 days (avg. 5 days) Germany: 3–11 days (avg. 7 days) France: 5–11 days (avg. 7 days) Canada: 4–18 days (avg. 9 days) Other Destinations: 6–15 days Note: Delivery times may vary depending on local customs processes.
VAT & Customs Information Germany, Denmark, Spain, Malta: All applicable VAT and customs fees are included at checkout. You will not pay anything extra upon delivery. All other countries: VAT and import duties are not collected at checkout. You may be subject to local taxes upon arrival, which are the buyer's responsibility. Important: We do not issue refunds for orders rejected due to unpaid customs charges.
Returns & Exchanges All orders are custom-made upon request. Per health and safety regulations, underwear cannot be returned or exchanged. Returns are only accepted if the product has manufacturing defects.
